Returns & Exchanges Policy – Americans Leather Jacket LLC

Effective Date: December 27, 2025

At Americans Leather Jacket LLC, we strive to provide our customers with premium leather jackets and a seamless shopping experience. Your satisfaction is our top priority, and we’ve designed our Returns & Exchanges Policy to be transparent, fair, and customer-focused.

1. Return Window

  • You may request a return within 15 days from the date your product is delivered.
  • To start a return, email us at returns@americansleatherjacket.com with your Order Number in the subject line, or use the contact form on our website.
  • Returns sent without prior approval will not be accepted.

2. Eligibility for Returns

To be eligible for a return, items must be:

  • In the same condition as received, unworn and unused
  • With original packaging, tags, and invoice

3. Non-Returnable Items

  • Custom (Made-to-Measure) items, discounted items, and SALE products are non-returnable and non-refundable.
  • Alterations on custom-made items are available free of charge, with the buyer paying both-way shipping. This does not apply to discounted or sale items.

4. Handmade Product Notice

  • All our leather jackets are handcrafted by skilled artisans.
  • Minor variations in stitching, finishing, or natural leather characteristics are normal and are not considered defects.
  • Therefore, refunds will not be accepted for complaints regarding stitching or finishing.

5. Sizing & Fit Guidance

  • A significant portion of returns results from ordering the wrong size, often due to differences in regional sizing standards.
  • While we sell globally, it is not feasible to maintain region-specific size charts.
  • To avoid returns:
    • Carefully consult our detailed size chart before ordering
    • If unsure, email us at info@americansleatherjacket.com for sizing guidance
    • Consider custom-made jackets, tailored to your exact measurements

6. Returns & Refund Process

  • After approval, we will provide the Houston, TX return address.
  • Return shipping costs are customer’s responsibility, except in cases of defective or incorrect items.
  • Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.
  • Original shipping costs, including duties and taxes (up to $54 USD), will be deducted from the refund.

7. Exchanges

  • The fastest way to exchange is to return the item first and place a new order for the desired product.
  • Ensure the returned item meets all eligibility requirements.

8. Damaged or Defective Items

  • Inspect your jacket upon delivery.
  • Contact us immediately for defective, damaged, or wrong items to resolve the issue promptly.
  • We will cover return shipping in such cases.

9. Customer Support

For any questions or assistance, email:

U.S. Customer FAQs

How long do I have to request a return?

You can request a return within 15 days from the date your product is delivered. Be sure to contact us first for approval.

How do I start a return?

Email us at returns@americansleatherjacket.com with your Order Number in the subject line or use the contact form on our website. Returns without prior approval will not be accepted.

What items are eligible for return?

Items must be:

  • In the same condition as received, unworn and unused
  • With original packaging, tags, and invoice
Are all products returnable?

No. Custom (Made-to-Measure), discounted, and SALE items are non-returnable and non-refundable. However, free alterations on custom-made items are offered (buyer pays shipping both ways), except for discounted or sale items.

Can I get a refund if I don’t like the stitching or natural leather variations?

No. Since all jackets are handcrafted, minor stitching or leather variations are normal and not considered defects.

What should I do if I’m unsure about sizing?
  • Carefully check our detailed size chart before ordering.
  • Email us at info@americansleatherjacket.com for personalized sizing advice.
  • Consider ordering a custom-made jacket for a perfect fit.
Who pays for return shipping?

Customers pay return shipping unless the item is defective or incorrect—in those cases, we cover the return shipping.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive your returned item. The refund goes to the original payment method, minus original shipping costs, duties, and taxes (up to $54 USD).

How do exchanges work?

The quickest way to exchange is to return your original item first and place a new order for the item you want.

What if my jacket arrives damaged or defective?

Inspect your jacket upon delivery and contact us immediately if there’s a problem. We’ll arrange a return and cover shipping in such cases.

How can I contact customer support?