Customer Care & Policies

Customer Care & Policies – Americans Leather Jacket LLC

At Americans Leather Jacket LLC, our customers are our most precious priority. Every leather jacket is crafted with care, and we strive to make your shopping experience premium, seamless, and risk-free.

Shipping Policy

Shipping Method:

All orders are shipped via standard international DDP (Delivered Duty Paid) service, meaning all duties, taxes, and customs fees are prepaid. You will never pay extra upon delivery.

Delivery Time:

• U.S. Customers: 7–14 business days from dispatch
• You will receive a tracking number once your order ships.

Important Notes:

• We do not ship to APO, FPO, or PO Box addresses.
• Customers are responsible for ensuring the shipping address is correct.
• Insurance is included for high-value shipments to protect your purchase during transit.

Returns & Exchanges Policy

We want you to love your jacket. If for any reason you are not satisfied, we offer a 15-day return policy from the date your item is delivered.

Eligibility for Returns:

To be eligible, your item must:

• Be in the same condition as received: unworn, unused, with tags attached
• Be in its original packaging
• Include your receipt or proof of purchase
  Items sent back without prior approval will not be accepted.

Non-Returnable Items:

• Custom (made-to-measure), discounted, and SALE items are non-returnable and non-refundable.
• Alterations on custom-made items are free, but buyer pays both-way shipping (does not apply to discounted or sale items).

Handmade Product Notice

• All our leather jackets are handcrafted by skilled artisans.
• Minor variations in stitching, finishing, or natural leather characteristics are normal and are not considered defects.
• Therefore, refunds will not be accepted for complaints regarding stitching or finishing.

Sizing & Fit Guidance

• A significant portion of returns result from ordering the wrong size, often due to differences in regional sizing standards.
• While we sell globally, it is not feasible to maintain region-specific size charts.
• To avoid returns:
  • Carefully consult our detailed size chart before ordering
  • If unsure, email us at info@americansleatherjacket.com for sizing guidance
  • Consider custom-made jackets, tailored to your exact measurements

How to Request a Return

1. Email returns@americansleatherjacket.com with “Return and Order No” in the subject line, or
2. Fill out the contact form on our website.

A Customer Service Representative will respond within 24 working hours with instructions and the Houston, TX return address.

Damages or Issues

Inspect your jacket immediately upon delivery. For defective, damaged, or incorrect items, contact us immediately. We will cover return shipping in such cases.

Exchanges

Return your item (once approved) and place a separate order for the replacement.

Refunds

• Refunds issued to the original payment method after inspection.
• Customers pay return shipping unless the item is defective or incorrect.
• Original shipping charges (duties and taxes, up to $54 USD) are deducted from the refund.
• Refunds processed within 5–7 business days after receiving and inspecting the return.
  Note: Your bank or credit card company may take additional time to post the refund.

Important Notes

• Double-check sizes and colors before ordering.
• Worn or altered items cannot be returned.
• Orders of more than two items at once are non-returnable to prevent misuse.
• All orders shipped via DDP—no extra customs or import fees.