Americans Leather Jacket LLC – Customer Care Hub

Welcome to your one-stop destination for all information, support, and guidance regarding your American Leather Jackets experience.

  1. About Us

Where Luxury Meets Timeless Craftsmanship

At Americans Leather Jacket LLC, we craft more than jackets—we craft confidence, style, and experiences. Every stitch, cut, and detail reflects our commitment to perfection.

Our Story:

Founded in Pakistan, our vision is to bring handcrafted leather jackets to discerning customers worldwide. Each piece is made using the finest leather, designed to age beautifully and become a signature wardrobe staple.

Our Philosophy:

  • Handcrafted Excellence: Every jacket is meticulously stitched by skilled artisans.
  • Premium Quality: Top-grade leather and hardware for durability.
  • Customer-First: You are our most precious priority.
  • Transparency & Trust: DDP shipping, clear policies, and secure payments.

Our Promise:

“From browsing our collection to the moment your jacket arrives, every detail reflects our **dedication to luxury, quality, and you.”

  1. Returns & Exchanges Policy

Return Window:

  • Requests accepted within 15 days of delivery.
  • Email returns@americansleatherjacket.com with your Order Number to initiate a return.

Eligibility:

  • Must be unworn, unused, and in original packaging with tags.

Non-Returnable Items:

  • Custom, discounted, or sale items are non-returnable and non-refundable.
  • Alterations on custom-made items are free, with buyer paying both-way shipping.

Handmade Product Notice:

  • Minor stitching or finishing variations are normal and not considered defects.
  • Refunds are not accepted for stitching or finishing complaints.

Sizing Guidance:

  • Check our detailed size chart carefully before ordering.
  • Email info@americansleatherjacket.com if unsure about sizing.
  • Consider custom-made jackets for a perfect fit.

Returns & Refunds Process:

  • Returns must be sent to Houston, TX once approved.
  • Return shipping costs are the customer’s responsibility (except for defective or incorrect items).
  • Refunds issued to original payment method within 5–7 business days, minus shipping/duties (up to $54 USD).

Exchanges:

  • Return original item and place a new order for desired size/style.

Damaged/Defective Items:

  • Contact us immediately for damaged or incorrect jackets; we cover return shipping in these cases.

  1. Shipping Policy

  • All U.S. orders shipped via DDP (Delivered Duty Paid) – no customs fees.
  • Standard delivery: 7–14 business days.
  • Tracking number provided once shipped.
  • International shipping may incur customs fees.

Frequently Asked Questions (FAQ)

Ordering & Payments

How do I place an order?

Browse our collection, select size or custom measurements, add to cart, and checkout securely with Credit/Debit card or PayPal.

Do you offer custom-made jackets?

Yes! Tailored to your exact measurements for a perfect fit.

Sizing & Fit

How do I choose the right size?

Consult our size chart carefully. Unsure? Email info@americansleatherjacket.com or consider a custom-made jacket.

Shipping & Delivery

How long does shipping take?

U.S. orders take 7–14 business days via DDP with tracking included.

Do you ship internationally?

Yes, but international shipments may incur customs fees. U.S. customers pay no additional charges.

Returns & Refunds

Can I return my jacket?

Yes, within 15 days for eligible items (unworn, unused, with tags). Custom, discounted, or sale items cannot be returned.

How long to receive a refund?

Refunds processed within 5–7 business days after we receive and inspect your return.

What if my jacket arrives damaged or defective?

Contact returns@americansleatherjacket.com immediately. We will cover return shipping and resolve the issue.

Customer Support